Support

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  • To get a pre-purchase advice, you may post in the theme’s forum
  • To get a response more promptly, you are recommended to use our Ticket-system
  • Try to answer your questions within 1-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly

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  • Please note! We do not support queries if you do not have a purchase code.
  • Item support does not include:
    1. Customization and installation services
    2. Support for third party software and plug-ins

[/vc_column_text][/trx_column_item][/trx_columns][/trx_content][/trx_gap][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1439552464786{background-color: #f3f3f3 !important;}” el_class=”pt5e pb4e”][vc_column][trx_gap][trx_content][trx_title align=”center”]How to use our Support System[/trx_title][trx_block dedicated=”no” align=”center” pan=”no” scroll=”no” bg_overlay=”0″ bg_texture=”0″ bottom=”2em”]AxiomThemes technical support is always there to assist their users with all theirtechnical questions regarding Axiom products. [/trx_block][trx_columns fluid=”no”][trx_column_item align=”center”][trx_image url=”http://nottheads.com/RMC/wp-content/uploads/support1.png”][/trx_column_item][trx_column_item][vc_column_text el_class=”mt1″]

  1. In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
  2. Or you may simply use this link axiom.ticksy.com
  3. Enter your purchase key and register in the system
  4. To avoid confusing, please use for Support System your own ThemeForest login
  5. Fill out the ticket form

[/vc_column_text][/trx_column_item][/trx_columns][/trx_content][/trx_gap][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row el_class=”pt5e pb1e”][vc_column][trx_gap][trx_content][trx_title align=”center”]How to find a Purchase key[/trx_title][trx_columns fluid=”no” bottom=”1em”][trx_column_item][vc_column_text el_class=”mt5e”]

  1. Open the ‘downloads’ tab in your account
  2. Find our theme in the list of products
  3. Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”

[/vc_column_text][/trx_column_item][trx_column_item align=”center”][trx_image url=”http://nottheads.com/RMC/wp-content/uploads/support2.png”][/trx_column_item][/trx_columns][trx_columns count=”3″ fluid=”no” bottom=”5em”][trx_column_item class=”pr3p”][trx_button size=”medium” align=”center” link=”http://axiom.ticksy.com” target=”_blank”]create ticket[/trx_button][/trx_column_item][trx_column_item class=”pr3p”][trx_button size=”medium” align=”center” link=”#” target=”_blank”]theme forum[/trx_button][/trx_column_item][trx_column_item class=”pr0p”][trx_button size=”medium” align=”center” link=”#” target=”_blank”]theme documentation[/trx_button][/trx_column_item][/trx_columns][/trx_content][/trx_gap][/vc_column][/vc_row][vc_row][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1439559970488{background-color: #f3f3f3 !important;}” el_class=”bb-e0e2e4 pt5e pb5e”][vc_column][trx_gap][trx_content][trx_title align=”center”]Support Team[/trx_title][trx_block dedicated=”no” align=”center” pan=”no” scroll=”no” bg_overlay=”0″ bg_texture=”0″ bottom=”3em”]We create our themes with a thought of our customers, therefore our team works hard to provide you best technical support in the world. [/trx_block][trx_team columns=”4″ scheme=”orange” custom=”no”][/trx_team][/trx_content][/trx_gap][/vc_column][/vc_row]